Birdeye Review (2023 Update): Everything You Wanted To Know!

By: Brittney

Welcome to my Birdeye Review review. My goal is to help you understand what the program is all about, how much it costs, if it’s a good use of your time, your money, and much more! It should be less than 10 minutes start to finish, so let’s dive in!
Birdeye Review
This Birdeye Review review has been thoroughly researched with information and testimonials that are available online to anyone in the public. Any conclusions drawn by myself are opinions.

The Good Stuff

Customer Feedback Monitoring has positive reviews
Great customer experience platform
Generate reviews and review requests

The Bad Stuff

More platforms on which to completely integrate would be advantageous
Reports of not receiving phone calls
Birdeye integrations can be expensive

Firstly, Why Am I Writing This Review?

Nice to meet you, my name is Brittney!

My story starts  like many do… “slaving away” at a 9-5 job that I didn’t really enjoy, but hey – it paid the bills.

I worked for a large Fortune 500 company that performed background checks for other companies when they wanted to hire a new employee… so you know, not exactly exciting stuff.

For a lot of people, a nice stable job and predictable check coming in every month is the picture of success, but for me, it felt like I was missing out on life.

Clocking in every single day, doing the same tasks over and over again, getting home with barely enough time to make dinner and enjoy some time to myself… only to wake up again the next morning and do it all over again.

I just wanted to enjoy life without being shackled to an unfilling job. 

I wanted to be able to take vacations whenever I wanted, for however long I wanted.

I didn’t want to have to beg my boss for a salary increase that barely matched inflation.

I just wanted to be free and happy.

Then about 4 years ago (as a stroke of luck), I stumbled across a program that taught me how to make money online by actually helping real people (local US businesses).

my concrete site

The image above shows an example. This mini website brings me in around $1,250 every single month, and I haven’t touched it in over 2 years.

That’s $15,000 per year in my pocket without having to really do anything.

Just helping small mom-and-pop shops keep their lights on and grow.

So it makes sense why local lead generation is my top online business for passive income. If you’re curious how that business model works, you can read more here.

NOTE: I DO NOT WORK WITH​ Birdeye Review

Who Cares About That?

99% of reviewers out there don’t have experience running an actual business. They’re writing about stuff that they have no real experience with.

Why would they do that?

They just want you to click through and buy the  program that the review is about!

I have absolutely no relationship with Birdeye Review, so you can rest easy knowing that I’m going to give you my honest opinion.

This review is written based on my own experiences with this business model.

All that being said, let’s jump into things.

There are countless information courses floating around the internet. Why? Because for every problem that exists, someone claims to have the solution.

And that solution is usually some oddball money-making system that tells you how to turn a casual interest – or maybe something you’re super passionate about – into sustainable, reliable income.

Just like Birdeye. Here’s the hard truth, though…

Most of these programs:

  • Take way more time than you’re led to believe
  • May have hidden fees
  • Require you to buy multiple upsells in order to get the “real” information

But most importantly, a lot of these programs just don’t scale.

“Scale” means once you do the work to make a little money, it should get easier to make more money, not harder.

The problem is, most programs out there make it hard to make money at first, and even harder to keep making money.

In other words, you might be able to make some money in the beginning, but it won’t be sustainable and you’ll end up getting discouraged.

This is the exact opposite of passive income.

When income is truly passive, you do the work upfront, but then you set it and forget it. The money gets made whether you’re working or not. It’s not directly tied to the hours you put in.

So, what if there was a way you could build a passive income stream that’s actually passive?

An income stream that doesn’t require:

  • Inventory
  • Selling to friends and family
  • Selling to strangers
  • Recruiting people
  • Dealing with questionable products that weigh on your conscience

An income stream that brings in consistent revenues every single month (from a couple thousand dollars to well over $10,000)?

An income stream you could actually build in your spare time, and grow as large or as small as you want to, without having to spend hours a day chasing, selling, or managing anything?

If that sounds like something you’d be interested in, check out Digital Real Estate. 


This is nothing like course, and that’s probably a good thing.

However, if you’d still like to know more about Birdeye, keep reading.

BirdEye Review:  What Is BirdEye?

Birdeye is a popular experiential marketing platform used by thousands of businesses to increase their online reputation and attract new consumers.

Business listing management, online review generation, two-way text messaging, customer satisfaction surveys, and a mobile application are some of the tools available to help you interact with and engage customers.

This program connects with all major review management platforms, as well as the main ERP, PMS, POS, and CRM systems in the market.

Birdeye is a well-known industry leader in reputation management, with one of the most complete systems available.

Its major rival is Podium, which typically costs $100-200 more every month. Birdeye also competes in the dental sector with companies like Doctible, NexHealth, and Swell.

When comparing Birdeye to competitors, establish a list of the specific goods you desire and check which company provides the most for the lowest price.

BirdEye Review:  What Is Birdeye Used For?

What Is Birdeye Used For

Local businesses use Birdeye to strengthen their online presence and gain new customers through positive reviews. As an online business person, you need an excellent business profile to attract potential customers. Birdeye is here to help you effortlessly collect new reviews, engage with customers that may be found online, and grow sales.

Is BirdEye An SaaS Company?

Yes, Birdeye is a Saas company. In fact, it has been selected as a finalist for two (2) Saas Product Awards for 2021 in the Best SaaS Product for Healthcare / Pharmaceutical category, and Best SaaS Product for Digital Marketing category.

Who Owns BirdEye Reviews?

Naveen Gupta and Neeraj Gupta created Birdeye in 2012.

Today, the two remain in the leadership team of Birdeye, Naveen as CEO, and Neeraj as CCO.

How Long Has Birdeye Been In Business?

Birdeye has been helping businesses gain new customers with the use of customer feedback as their marketing strategy since 2012.

BirdEye Features

BirdEye Features


It is critical that your company’s information is correct and consistent across all major web directories. This is an important component of Google’s search algorithm, and it ensures that consumers can find your contact information online.

Birdeye makes it simple to build a company profile for each of your internet properties. Your profile includes your name, address, phone number (NAP data), company category and description, photos, and hours of operation.

For each of your locations, Birdeye’s listings tool scan over 100 websites for information. The tool alerts you to incomplete or erroneous listings and allows you to remedy any errors quickly.

Online Reviews

Online Reviews

The generation and management of online reviews is the primary reason why many customers use Birdeye. This boosts your SEO performance and brings in new customers.

According to a recent survey, 86% of customers check online reviews for local businesses, and 57%  would not use a business with less than four stars rating.

Review Generation

Review Generation

Customers of Birdeye use the platform to create hundreds of customer reviews. These reviews are published on websites such as Google, Facebook, and ZocDoc, and they help future prospects make communication and in evaluating your business.

Email and SMS campaigns that you create during implementation are the primary means of generating reviews. These campaigns integrate with your practice management system or ERP to automatically deliver messages to customers after appointments or transactions.

Customers get a message with instructions on how to quickly leave a review on the platform of their choosing.

Birdeye can publish your customers’ feedback to over 150 sites, including ZocDoc, Zillow, Yahoo!, TripAdvisor, RateABiz, Healthgrades, Google My Business, Facebook, Angie’s List, and Amazon.

Review Monitoring

Birdeye monitors hundreds of sites for reviews about your business. This covers both reviews that you request from customers and those that you do not request. The system notifies you of new reviews, which you can control using the dashboard shown below.

Review Management Systems

Birdeye compiles all of your reviews from all platforms into a centralized dashboard. Your team can respond to reviews in a timely way using this dashboard.

It can also be used to share customer reviews on your website and social media accounts. To display your ratings and reviews, the platform features a customizable widget that you can embed on your website. There are various designs available, including the one shown below.



Birdeye‘s Campaigns module lets you create and send email and SMS reviews requesting campaigns to groups of customers. Review campaigns, feedback surveys, or any other sort of general marketing campaign may be used in these email and SMS review requesting-campaigns.

To start, decide whether you want to create an automated drip campaign or a one-time campaign. Following that, you define your target audience, choose a message template, and then schedule the campaign.

Birdeye has a basic editing tool for creating email and text messages. The editor enables you to insert fields like company name and phone number dynamically. It also offers a tool for visually previewing the message as you create it.

The Birdeye platform features a unified inbox for your team to handle all two-way customer conversations. Every customer communication is consolidated into a single discussion thread. Birdeye‘s unified inbox has the following advanced features:

  1. The ability to share photos and attachments
  2. Message templates to help you respond more quickly to frequent subjects or inquiries.
  3. Automated reviews responses.
  4. The option to assign specific teammates to individual conversations.
  5. An inbox where you can keep track of unread messages and mark conversations as finished.



The Birdeye platform comes with a chat widget that you can include on your website. You may configure the tool to respond to your most frequently asked questions automatically, or you can have a member of your team manually respond to incoming messages.

All customer communications are saved in Birdeye‘s inbox where your staff can respond.

The chat widget can be fully customized. This covers the chat window’s size, colors, welcome greetings, and automatic messages.

Customers that use Birdeye generally set up automatic messages to accept appointments, communicate operating hours of operation, and respond to problems.



To have access to Surveys, you must buy Birdeye‘s Premium Plan. You may use this tool to generate and send any form of survey to your customers or patients.

It operates in a manner similar to popular survey tools such as Survey Monkey and Google Forms and offers features such as making particular questions compulsory and question skip logic.

Net Promoter Score (NPS) surveys, one-question surveys dedicated to particular customer interaction, new customer reviews, and internal staff surveys are all popular survey types among Birdeye clients.

Birdeye recently released Pulse Surveys. These are two-way interactive surveys that enable respondents to text in their responses to each question.


It has also developed a tool that enables customers to manage referral campaigns. Customers of Birdeye can utilize this platform to gain additional customers via word of mouth.

The referrals dashboard makes it simple to monitor the number of referral requests made, the number of times those requests have been shared by current customers, and the number of leads created by referral campaigns.

Email referral requests are issued to current clients. Birdeye users may refer their friends and family via a unique link, email, text message, or social media.


Ticketing is restricted to the Premium Plan. You may use this tool to convert incoming reviews into customer support tickets. When a new ticket is received, you can assign it to a team member for follow-up. You can also categorize the complaints based on their location or type.


To have access to Insights, you must first buy the Premium Plan. This dashboard gives detailed information on the performance of each of your sites across a number of categories that you created during setup.

This enables you to view customer sentiment for each location’s overall experience, team attentiveness, product or service value, and the most often cited topics by your customers.



Benchmarking is also restricted to the Premium Plan. This dashboard enables you to view how your company compares to its top competitors. The tool can be customized to include the same categories as the Insights dashboard.


Birdeye has developed insightful reports based on data from your company profile and customer reviews. The reports available in Birdeye are Review reports, Sentiment reports, NPS reports, Traffic reports, Usage reports, ROI reports, and Service reports.

The review reports show you how your review and rating performance is trending over time. You may sort your reviews by source and by location. During onboarding, your exact settings are customized.

Mobile App

Birdeye offers a mobile app that is compatible with both iOS and Android devices. This application has many of the same features as the web application. It’s especially great for responding to reviews and handling customer conversations when you’re on the go.

Birdeye Pricing

Birdeye Pricing

Birdeye‘s price for a single location begins at $299 per month. The overall cost is determined by the products you purchase and the number of locations you have.

  1. The Standard Plan is $299 per month for listings, third-party reviews, and promotions.
  2. The Professional Plan is $399 each month and includes listings, third-party reviews, campaigns, and interactions.
  3. Premium Plan: Only custom quotations are available; includes surveys, ticketing, insights, and benchmarking.
  4. A free Birdeye demo is available.

BirdEye Review:  What Are The Top Companies In The Reputation Management Space?

What Are The Top Companies In The Reputation Management Space

The following are the top ten best online reputation management companies in 2021, according to Quicksprout:

  1. WebiMax – Ideal for small local businesses that need hands-on support.
  2. NetReputation – Excellent for efficient customer support.
  3. InternetReputation — Perfect for managing personal reputation.
  4. Podium – The best option for automatically obtaining online reviews.
  5. SEO Image – The most appropriate ORM for legal and medical professions
  6. Gadook – Excellent for rebranding after reputation attacks.
  7. BirdEye – Excellent for obtaining Google and Facebook online reviews.
  8. Reputation– Helpful for learning about the reputation of your competitors.
  9. Go Fish Digital – The best option for improving Yelp online reviews.
  10. Netmark– Perfect for hands-off, quick responses to reputation hits.

BirdEye Review:  Conclusion


Birdeye is a famous experiential marketing tool used by over 60,000 big and small businesses, to increase their online presence and attract new consumers.

It is the market leader in terms of the number of tools and features it offers. Many competing platforms, for example, do not provide company listing management or a comprehensive survey tool.

However, when it comes to starting a company, you have several possibilities.

Even if you’re dead focused on becoming a tech marketer, you have many more possibilities than Birdeye.

Keep in mind that we are not compensated to promote any of the programs we evaluate. Hence, everything I say is true to the best of my knowledge. Rest assured that any false information regarding the program is not tolerated in this article.

We believe that reputation management is a terrific business strategy, but you might end up losing a lot of money.

Is Birdeye A Scam?

A Scam

So, is Birdeye a scam? Not technically. You can make money with this program, but it’s definitely not as easy as they make it sound.

There’s a ton of work to be done upfront, no real guarantee of success, and – most importantly – it doesn’t scale.

Now, there’s nothing wrong with front-loading the work and making the money later.

But if you’re grinding it out for 3 months and then your reward is being forced to grind it out for another 9 months before seeing any “real money,” well…that’s not a great deal, is it?

What if, instead, you could do that same 3 months of work (in your spare time), and your reward was a $500 to $2,000 payment that came in every single month?

And what if you actually didn’t need to wait 3 months? What if you could get started today and have your first payment in a week?

And what if you could double it next week?

Well, that’s the power of Digital Real Estate

And you can legitimately do this from anywhere. It’s a true lifestyle business.

Your laptop and an internet connection is all you need.

Some of the most successful students in this program run their entire 6-figure businesses from:

  • A camper in the middle of the woods
  • A beach chair on the water in Mexico
  • A small villa in Greece


They’re able to travel around, living their lives first, and focusing on their income second.

Because even if they stop working for an extended period of time, the money keeps coming in.

So adventure, memories, and experience are the top priority.

And they never have to worry about how to pay for the next trip, or consider asking for time off.

If this sounds more like the type of life you want to lead, just click here to find out more about Digital Real Estate.

Are There Alternatives To Birdeye?

are there alternatives

Yes, there are plenty of other business models to choose from if you want to pursue making money online.  Here are just a few:

What Is My Top Recommendation In Making Money Online In 2023?

Digital Real Estate

Our review team has spent months researching, reviewing, and vetting dozens of business models and thousands of programs.

While there may be no “perfect business”, the research IS conclusive:

Digital Real Estate is the #1 online business model for those just starting out.

Whether you’ve never made a dollar online, or you’ve been in this space for a while but never really “made it,” Digital Real Estate is for you.


1) It’s Flexible: got an hour a day? You can do this. Ready to drop everything else and dive in full time? You can do this. Yes, the more time you put in, the faster you see results. But even with a little time each day, you can move the needle in a Digital Real Estate business.

And because this system is so flexible, you don’t have to constantly be working to make more money. It’s called PASSIVE INCOME because if you stop working, the money doesn’t.

Imagine taking 3 months off to just tour around Europe, rent a cabin in the woods to write a book, hike the Appalachian Trail, or live on the beach and surf all day.

This is only possible if you have an income stream that’s not tied to your time.


2) You Own & Control EVERYTHING: With (course/business type), you don’t really own anything. You have no control over the quality of products. You don’t even own your “business”.
Look at the fine print for most of the agreements folks sign when they join one of these companies. At any point, the company can change your commission structure, reduce your profit margins, or kick you out entirely.
With Digital Real Estate, you own the assets, which means you have all the power and all the control.


3) Little To No Startup Costs: It’s possible to get into Digital Real Estate with zero dollars upfront. Because, using the strategies outlined in this program, you can get a client to pay you BEFORE spending a penny out of your own pocket…even before you do any work.

Even without getting paid in advance, you can have your first Digital Rental Property up, running, and generating profits for less than $100.


4) Easy To Duplicate: Ok, here’s the best part: once you have your first Digital Rental Property up and running, you can literally DOUBLE your income with a few clicks, a couple keystrokes, and a single phone call (and you don’t actually need the phone call).

Remember: each Digital Rental Property is worth $500 to $2,000 a month in semi-passive income (over 95% profit). Every time you decide to create another one and increase your income, it gets easier.

Because you have more knowledge, more experience, more results, and more momentum.

If you wanted to double your income with Birdeye,

you’d probably need to double the number of hours you spend working. Because, again, this program doesn’t scale.


5) Make Money Helping Real People: With Digital Real Estate, you’re actually helping people by solving your clients’ biggest problem:

Small, local businesses need more customers, and with Digital Real Estate, you are unleashing a flood of happy, paying customers for these businesses.

You make money by helping them make money.

Not a big, faceless corporation either…a small business owner who’s using that money to put food on the table for their family, start a college fund for their kids, or take care of a sick parent.

Once you see how Digital Real Estate makes a real impact in the lives of real people, you’ll sleep like a baby with a big smile on your face.


Now, the choice is yours. You could continue browsing, looking at opportunities like Birdeye which could one day make you money.

You could continue researching, never making a decision.

OR, you could take a look inside, consider what you really want, and join a program that makes your dreams a reality. At the same time, joining a community of over 2,000 successful students that are living life on their own terms thanks to Digital Real Estate.

A consistent, reliable, semi-passive stream of income that doesn’t depend on you or your time to keep producing profits.

All while genuinely helping real people who are grateful and happy to pay for it.

If this sounds more like what you want out of life (or if you just want some nice side income), click here to learn more about Digital Real Estate.

Table of Contents

Brittney Here!

I get to travel the world and live life without financial worry thanks to the system below!